We provide a range of convenient and secure payment methods to enhance your jewelry shopping experience. The following credit cards are accepted: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we support Apple Pay for your convenience. When you proceed to the checkout, simply input your card details, and your payment will be handled securely.

What to Do If Your Credit/Debit Card Payment Is Rejected
Resubmit Your Order
If your payment is rejected, you’ll need to place a new order. Regrettably, we cannot reinstate orders once a payment has been declined.

Perform These Checks
To avoid your new order from being rejected, we recommend conducting the following checks:

Card Details Verification: Ensure all the information on your card is accurate, particularly the expiry date. An incorrect expiry date is a frequent cause of payment rejections.
Security Code Input: Make sure you enter the security code correctly. This is the three-digit number located on the back of your card.
Card Issuer Rejection: It’s possible that your card issuer has rejected the payment. Since they don’t always inform us of the reason, it’s advisable to contact them directly or your bank for clarification.
Alternative Payment Methods: If you’ve verified all the above and the problem persists, consider using another card or a different payment method.
Next Steps
3D Secure Rejection: If your payment was rejected via 3D Secure, you must contact your bank for further details.
Error Message Resolution: If you encounter an error message during the payment process, please reach out to us promptly. Provide as many details about the issue as possible, including the exact error message you received, and we’ll strive to resolve it quickly.
Security and Privacy
Your security is our utmost priority. Our website utilizes advanced encryption technology to process your payment information securely. Moreover, we comply with PCI-DSS standards to ensure the protection of your data throughout your shopping journey.

We also take fraud prevention very seriously. All credit and debit cardholders are subject to validation and authorization by both our company and the card issuer. When making online card payments, you may encounter 3D Secure security measures, depending on your bank issuer. This could involve entering a password, receiving a security code via email or phone, or additional interaction such as fingerprint scanning or two-factor authentication, based on various authentication factors. For more information regarding these authentication processes, please consult your card-issuing bank.

Order Confirmation
Once your payment is successfully processed, you’ll receive an order confirmation email. If it doesn’t appear in your inbox, please check your spam or junk folder.

Contact Us
If you have any questions or concerns, feel free to get in touch with us.

Address: GUANG ZHOU SHI TIAN HE QU GAO KE LU 32 34HAO B1 DONG 3CENG 305 310 311 FANG P538
Telephone: +86 17268047021
Email: [email protected]
Working Hours: Monday-Friday, 08:00-17:00 (UTC + 8)
On business days, we’ll respond to you within 24 hours.