At hoape, we deeply respect the privacy of our users (“user” or “you”). This Privacy Policy delineates how we gather, utilize, disclose, and protect your information when you visit our jewelry website, encompassing any associated media forms, media channels, mobile websites, or mobile applications (collectively referred to as the “Site”). Please peruse this Privacy Policy meticulously. If you do not concur with the terms outlined in this Privacy Policy, we kindly request that you refrain from accessing the Site.

We reserve the right to amend this Privacy Policy at any juncture and for any rationale. We will apprise you of any alterations by updating the “Last Updated” date of this Privacy Policy. Any modifications or amendments will take effect immediately upon posting the revised Privacy Policy on the Site, and you relinquish the right to receive specific notifications of each such alteration or amendment.

We encourage you to periodically review this Privacy Policy to remain abreast of any updates. By continuing to utilize the Site subsequent to the posting date of the revised Privacy Policy, you will be deemed to have acknowledged, consented to, and accepted the changes stipulated in the revised Privacy Policy.

COLLECTION OF YOUR INFORMATION

We may collect information about you in diverse manners. The information we may amass on the Site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, along with demographic details like your age, gender, hometown, and interests, which you voluntarily provide to us when completing personal information forms or participating in various activities related to the Site. You are under no obligation to furnish us with any personal information; however, your refusal to do so may preclude you from utilizing certain features of the Site.

Derivative Data

Information that our servers automatically collect when you access the Site, including your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the Site. If you are utilizing our mobile site, this information may also encompass your device name and type, operating system, phone number, country, preferences, and any other information you opt to provide.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you make purchases, place orders, initiate returns or exchanges, or request information pertaining to our jewelry products.

Analytics and Cookies

We utilize analytics programs to monitor your engagement with our Site, such as the pages you peruse, the duration of your visits, and other similar metrics. This aids us in continually enhancing our website. These so-called “analytics” programs also inform us how individuals arrive at our Site (e.g., via a search engine) and whether they have visited previously, enabling us to allocate more resources toward developing our services for you rather than marketing expenditures.

Advertising Cookies: Cookies are extensively employed in online advertising. Neither we, advertisers, nor our advertising partners can acquire personally identifiable information from these cookies.

Remarketing Cookies: You may observe an uptick in advertisements from our Site after visiting it. This occurs because advertisers, including ourselves, pay for these advertisements. The technology enabling this is facilitated by cookies, and consequently, we may place a “remarketing cookie” during your visit. We utilize these advertisements to present special offers, etc., to entice you to return to our Site. Rest assured; we cannot proactively contact you as the entire process is entirely anonymized. You can opt out of these cookies at any time as elucidated above.

Affiliate Cookies: We collaborate with numerous partners who promote our jewelry services on a success-only basis (i.e., instead of paying for advertising, we remit commissions on sales). Cookies are requisite to enable us to compensate these partners, and these cookies are typically furnished by specialist companies (known as affiliate networks). Neither we, the networks, nor the partner advertising or recommending our services can identify you personally. We solicit your support by permitting these cookies, which ultimately assist us in offering you our services at the prices we do.

Turning Cookies Off

You can obstruct cookies by activating the corresponding setting on your browser, where you can refuse the placement of all or some cookies. However, if you employ your browser settings to block all cookies (inclusive of essential cookies), you may be unable to access all or portions of our Site.

Except for essential cookies, all cookies will expire after the period delineated in the aforementioned table.

You can discover more information about cookies at the ICO website and Google Cookie Policy.

If you have any inquiries, please contact us.

Address: GUANG ZHOU SHI TIAN HE QU GAO KE LU 32 34HAO B1 DONG 3CENG 305 310 311 FANG P538

TEL: +86 17268047021

Email: [email protected]

Working Hours: Mon – Fri 08:00-17:00 (UTC+8)

On business days, we will respond to you within 24 hours.